Customer Experience

At Bridgewater Bank, we’re really focused on customer service. We try our best to ensure every customer experience is an unstressful one.


Complaint Resolution

If for any reason you believe we’ve dropped the ball, we want to hear about it so we can fix it. We have a customer complaint resolution process to ensure all concerns are resolved quickly and efficiently.


Voluntary Codes of Conduct and Public Commitments

The Canadian banking industry has a number of Voluntary Codes of Conduct and Public Commitments we follow. These codes ensure your protection is a priority.


Financial Consumer Agency of Canada

The Financial Consumer Agency of Canada (FCAC) is an external body that oversees all federally regulated financial institutions to ensure they comply with Canadian financial consumer protection provisions. If you have information or a complaint regarding consumer protection laws, contact the FCAC directly.


Coercive Tied Selling

The Canadian Bank Act requires all federally regulated banks to inform customers in plain language that coercive tied selling is illegal.


Protecting Your Identity

Be aware and be wise. Protecting your identity should be a priority. If your personal information is collected and used without your permission, a fraudster could:

  • Open a credit card account or bank account.
  • Apply for a mortgage or loan in your name.

Restoring your good name and credit rating after identity theft can be a long and difficult experience. Learn more about identity theft protection.


Internet Fraud

You’ve probably heard about the lottery winner or distant ‘royalty’ who need you to cash a big cheque for them. They’re examples of internet fraud where the innocent are solicited to conduct fraudulent transactions. Watch for internet fraud in chat rooms, via e-mail, message boards or on websites. Learn more about internet fraud and how to report it.

Have questions?

Contact us at 1.866.243.4301

or by email