Bridgewater Bank

Customer Care

Customer experience is a priority at Bridgewater Bank and we remain focused on providing you with outstanding service.

Complaint Resolution

We recognize there may be times when you feel that your expectations have not been met and we want to hear about it. Bridgewater Bank takes your concerns very seriously and as such, we support a formal complaint resolution process to ensure a quick and efficient resolution of customer concerns.

Voluntary Codes of Conduct and Public Commitments

The Canadian banking industry has developed several voluntary codes of conduct and public commitments designed to protect consumers. Bridgewater Bank is committed to the following Voluntary Codes of Conduct and Public Commitments.

Financial Consumer Agency of Canada

The Financial Consumer Agency of Canada (FCAC) is an external body that oversees all federally regulated financial institutions to ensure compliance with Canadian financial consumer protection provisions. Customers may contact the FCAC directly in respect of information or complaints pertaining to consumer protection laws.

Coercive Tied Selling

The Canadian Bank Act requires all federally regulated banks to inform their customers in plain language that coercive tied selling is illegal.

Protecting Your Identity

Identity theft occurs when your personal information is collected and used without your permission. The result of this illegal activity can include opening a new credit card account or bank account and applying for a mortgage/loan in your name. Once your identity is compromised, it may take tremendous effort on your part in order to restore your good name and credit rating. Learn more about how to protect yourself.

Internet Fraud

Internet fraud is the use of Internet services to solicit prospective victims to conduct fraudulent transactions, or to transmit the proceeds of fraud to financial institutions or to others connected with the scheme. Internet fraud can occur in chat rooms, via email, message boards or on websites. Learn more about Internet fraud and how to report it.

Questions? Contact us.