Protecting Your Personal Information at Bridgewater Bank
Introduction
Bridgewater Bank is a federally regulated financial services provider where the action of every individual promotes quality service, safety and protection for our customers' peace of mind. Bridgewater Bank is a wholly owned subsidiary of the Alberta Motor Association (AMA), and is guided by AMA's Visions, Values & Principles. Bridgewater Bank is committed to protecting your privacy by protecting the personal information you provide to Bridgewater Bank with utmost care. Bridgewater Bank’s Privacy Policy complies with all governing privacy legislation.
Customers of Bridgewater Bank, who are also AMA members, should refer to the AMA Privacy Policy for additional member specific guidelines.
Personal Information
Personal information is defined as information about an identifiable individual. Personal information can include your name, address, telephone number (home and business), email address, date of birth, place of employment, annual income, credit history, transaction and the nature, frequency and type of Bridgewater Bank services used by you. The amount and nature of the personal information Bridgewater Bank may require will depend on the nature of the products or services you request. Additional appropriate personal information may be collected to provide you with the particular service or product you have requested. The choice to provide personal information is always yours, but may affect the availability and quality of the products and services provided by Bridgewater Bank.
Why Bridgewater Bank Collects Personal Information
Bridgewater Bank is committed to providing innovative financial products and services to Canadian banking consumers. When you become a customer of Bridgewater Bank, and when you request additional products and/or services, Bridgewater Bank requires certain information to conduct business. Some of Bridgewater Bank’s purposes include: establishing your identity, protecting you and Bridgewater Bank from error and fraud, understanding your individual needs and eligibility for products and services, recommending particular products or services that may be of interest to you, providing you with ongoing service, and complying with legal requirements.
How Your Personal Information Is Used
Bridgewater Bank may review and analyze your personal information and your use of products and services, including transactions in your account, in order to deliver the services and products you have requested and to provide ongoing service. Bridgewater Bank may use this information to help protect you from unauthorized use of your accounts, to help us serve you better, to verify employer information you provide to Bridgewater Bank, to confirm your references, or obtain a credit report, and to recommend particular products or services that may be of interest to you.
Your Personal Information Is Used for Proper Purposes Only
Bridgewater Bank will safeguard your personal information and use it only for the purposes that it was collected or as permitted under applicable laws. Bridgewater Bank will not sell, lease or give away your personal information. Bridgewater Bank does contract with certain service providers and investors approved by Bridgewater Bank. All suppliers and investors are bound by strict contractual obligations designed to protect the privacy and security of your personal information.
Collection and Use of Your Social Insurance Number
When opening an interest bearing deposit or investment account, the Canadian Income Tax Act requires Bridgewater Bank to request your Social Insurance Number (SIN).
While the law requires Bridgewater Bank to ask for your SIN when you open an interest bearing account, Bridgewater Bank must obtain your consent to use your SIN in any other way. When Bridgewater Bank obtains a report and updates your information with a credit bureau, your SIN is the best way to ensure that the information actually refers to you. The choice to provide your SIN is always yours. However, incorrect information may lead us to make incorrect conclusions about you. If you choose not to provide your SIN, this by itself will not prevent you from obtaining credit or any other service. However, it may prevent Bridgewater Bank from accurate identification.
Bridgewater Bank Employees
Bridgewater Bank employees are informed of the importance of protecting the privacy of all customers. All Bridgewater Bank employees are required to sign an agreement stating that maintaining customer confidentiality is a condition of employment with Bridgewater Bank.
Bridgewater Bank's Commitment
Bridgewater Bank will protect your privacy, and in particular your personal information, in accordance with the following 10 Principles of Privacy:
1. Accountability
Bridgewater Bank is responsible for personal information under its control. Bridgewater Bank will designate one or more persons to ensure organizational accountability for compliance with the 10 Principles of Privacy. All Bridgewater Bank employees are accountable for the protection of customers’ personal information.
2. Identifying Purposes
Bridgewater Bank will identify the purposes for which personal information is collected at or before the time the information is collected.
3. Consent
Consent is required for Bridgewater Bank’s collection, use or disclosure of personal information, except where required or permitted by law. When you apply for a product or service, Bridgewater Bank obtains your consent. Your express consent may be obtained verbally, in writing, or through electronic means. Alternatively, consent may be implied through your actions or continued use of a product or service following Bridgewater Bank notification of changes.
4. Limiting Collection
Personal information collected will be limited to that which is necessary for the purposes identified by Bridgewater Bank.
5. Limiting Use, Disclosure and Retention
Bridgewater Bank will not use or disclose personal information for purposes other than those for which the information was collected, except with your consent or as required by law. Bridgewater Bank will retain personal information only for as long as is necessary to fulfill the purposes for collecting such information and compliance with any legal requirements. Bridgewater Bank employs retention standards that meet these requirements. Bridgewater Bank will destroy your information when it is no longer required.
6. Accuracy
Personal information will be maintained by Bridgewater Bank in an accurate, complete and up-to-date format as is necessary to fulfill the purposes for which the personal information is to be used.
7. Safeguards
Bridgewater Bank will protect personal information with security safeguards appropriate to the sensitivity of the information.
8. Openness
Bridgewater Bank will make readily available its policies and practices relating to the collection and management of personal information.
9. Customer Access
Bridgewater Bank will inform you of the existence, use and disclosure of your personal information and will provide access to your personal information, subject to any legal restrictions. We may require your written request for information and in most cases will respond within 30 days of receipt of your request. You may verify the accuracy and completeness of your personal information, and may request the information be corrected or updated, if appropriate.
10. Challenging Compliance
You may direct any questions or inquiries concerning Bridgewater Bank’s compliance with Bridgewater Bank’s Privacy Policy to the Privacy Officer: privacy@bridgewaterbank.ca
Information Collected To Date
Bridgewater Bank would like to have your consent to continue to collect, use and disclose your personal information for the purposes identified above. Bridgewater Bank is operating on the understanding that Bridgewater Bank has your consent to collect, use and disclose your personal information collected to date. You may refuse or withdraw your consent at any time, subject to legal or contractual restrictions and providing Bridgewater Bank with reasonable notice of the withdrawal of your consent. If you choose to withdraw consent or not provide certain personal information, your decision may limit the services and products Bridgewater Bank can offer and may make it more difficult for Bridgewater Bank to provide you with advice.
Fees
Bridgewater Bank may charge, in accordance with applicable laws, a reasonable fee for access to personal information and for providing copies of personal information requested.
Internet Related Policies
Bridgewater Bank provides a number of benefits and services through Bridgewater Bank’s website, many of which are exclusive to Bridgewater Bank customers. When you visit Bridgewater Bank’s website without registering or otherwise interacting with the website, your personal information and email address are not recorded. To access Bridgewater Bank customer exclusive services, Bridgewater Bank requires you to identify yourself as a Bridgewater Bank customer. Bridgewater Bank does use "cookies" to identify you as a return visitor. Bridgewater Bank does not send unsolicited email and does not sell or redistribute personal information. Bridgewater Bank's web site contains links to third party web sites. The linked sites are not under the control of Bridgewater Bank and Bridgewater Bank is not responsible for the contents and activities of any linked site or any link contained in the linked site. Please be aware that Bridgewater Bank is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site to read the privacy statements of these third party sites, especially if you have shared any personal information. This privacy statement applies solely to information collected by this Web site: http://bridgewaterbank.ca/.
Questions And Access
If you need to update or correct your address, phone number or payment information or if you have a question, concern or complaint regarding the use of your private information, please contact the Bridgewater Bank Customer Service Department at 1-888-837-2326.
If your concern or complaint is not resolved to your satisfaction please contact:
Privacy Officer
Bridgewater Bank
Suite 150, 926 – 5th Ave SW
Calgary, Alberta T2P 0N7
tel: (403) 410-1358 or 1-866-243-4308
fax: (403) 410-1374
email: privacy@bridgewaterbank.ca
Alternatively you may contact:
Chief Privacy Officer
Alberta Motor Association
P.O. Box 8180 Station South
Edmonton, Alberta T6H 5X9
tel (780) 430-5754
fax (780) 430-5751
If your Privacy concern remains unresolved, you may contact the Office of the Privacy Commissioner of Canada. The Privacy Commissioner is an independent officer whose purpose is to review your personal and business complaints when you remain dissatisfied with the resolution efforts of the Bridgewater Bank Privacy Officer or AMA’s Chief Privacy Officer.
The Office of the Privacy Commissioner of Canada
112 Kent Street
Ottawa ON K1A 1H3
Tel: 1-613-995-8210
Toll free: 1-800-282-1376
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