Client Care

Client satisfaction is a priority at Bridgewater Bank and we remain focused on providing you with personal, efficient, committed service. As a federally regulated financial institution, Bridgewater Bank complies with all federal consumer protection laws. Bridgewater Bank respects the privacy and protects the integrity of all personal information that you share with us. 

Complaint Resolution
We recognize there may be times when you feel that your expectations have not been met. Bridgewater Bank takes your concerns very seriously and as such, we have a formal complaint process in place to ensure impartial and efficient resolution.

Bridgewater Bank Privacy Policy
Bridgewater Bank’s disclosure statement on the policy for collection, use, retention, and protection of our customer’s personal information.

Financial Consumer Agency of Canada
The Financial Consumer Agency of Canada (FCAC) is an external body that supervises all federally regulated financial institutions to ensure their compliance with consumer protection provisions. Customers may contact the FCAC directly in respect of information or complaints pertaining to consumer protection laws.

Coercive Tied Selling
The Canadian Bank Act requires banks to inform clients in plain language that coercive tied selling is illegal.

Email Fraud
Email fraud (or 'phishing') is a new fact of life in this computer-based communication age. You don't have to be a victim. Learn how to protect yourself from email fraud.